Tuesday, June 19, 2012

Needed to Overcome Frustration


Have you ever gotten frustrated trying to figure out how to use all the different features on your smart phone, tablet, or iPad? Even some of these new smart e-book readers can be difficult at times, and they have all these new features. One of the major e-book reading companies recently explained to PC Magazine all the new features that were available on the latest model. But sometimes it becomes overwhelming and too complex for the average user, and they become frustrated over all the options, and quite frankly it upsets them and they just get lost.

Not long ago, our think tank was discussing this - and we did a quick survey of users, and we found that many folks were somewhat frustrated, and they wanted simplicity sea. "Why does not he just know what I want, why will not it do what I tell it to?" The reality is there's not enough artificial intelligent in some of the software, and all of these high-tech devices need more voice recognition software running the system. In other words you should be able to tell what the advice you want it to do, and it should be able to do it right away.

This is especially true with older users, or less than tech savvy individuals - they have the money to buy the product, they want to stay high-tech, and they want to be able to use these kinds of things that make their lives easier. Unfortunately what's happening is these personal tech devices are so complicated they become frustrating, and they aggravate the user.

These devices are supposed to make our lives easier not more difficult. And indeed that is one of the problems we have found as we talk to the users. Therefore changes needed. Voice options are needed to help users overcome frustration. Luckily, many of Silicon Valley's top personal tech software writers are working on this, along with Windows 7 teams at Microsoft. You just need to hold on for a year or so, it's coming, do not worry. Please consider all this.

Lance Winslow is a retired Founder of a Nationwide Franchise Chain, and now runs the Online Think Tank. Lance Winslow believes 21.500 writing articles was a lot of work - because all the letters on his keyboard are now worn off.